Frequently Asked
Questions

We’re here to help

Contact us at: 1-833-533-3467
Mon to Fri 9AM to 5:30PM EST
[email protected]

About Us

Who are you? What makes Lee Fiori unique?

From the creators of Jewlr, Lee Fiori is a specialty e-boutique with curated jewellery looks for your every day style – no occasion required! Don’t see exactly what you’re looking for? No problem – we let you be the designer! Enjoy trying out different gemstone combinations in solid gold or silver. Something for everyone… every style and every budget. Lee Fiori items are handcrafted in Toronto, Canada and are shipped directly to you! Build your looks one piece at a time or enjoy the benefits of our multi-item discount.

Where is Lee Fiori located?

Lee Fiori is located in Toronto, Canada where we design and make all of our jewellery in our own facility with a blend of proprietary software, state-of-the-art equipment and old world craftsmanship.

Do you have any stores I can visit?

We do not have any stores to visit. Lee Fiori is an online retailer that produces its jewellery made-to-order and send directly to customers. Because of this, we do not carry any inventory, and we are able to offer exceptionally affordable prices for everyday jewellery.

Do you have a warranty on your jewellery?

Yes, we have a one-year warranty against any manufacturing defects on all of our jewellery. Any damage sustained by misuse or alterations not done by Lee Fiori will void the warranty. Please view our warranty information page for more details.

What is a Wish List?

Lee Fiori’s Wish List is a convenient way to keep track of all those special items you want. Select up to 12 pieces with multiple customizations, save them to your list, and share with your friends and family. Wish lists are great for special occasions – let others know what you’re looking for, or share gift ideas for someone special.

What are your customer service hours?

Customer service is open Monday to Friday from 9am to 5:30pm Eastern Standard Time, excluding holidays. Our offices are closed over the weekend. During holiday seasons, we offer extended hours.

Orders

Will my ring look exactly like the preview image on the web site?

When you customize a ring on Lee Fiori, you will see a preview of your item with your selected options. This preview is intended to show you what your item will look like so there are no surprises.

When will my order be processed?

All orders placed during business hours will be processed right away. All orders placed on weekends or holidays will be processed on the following business day. The approximate delivery time always accounts for weekends and holidays, and is an accurate date to rely on.

I need an engraving that is longer than the allowed number of characters. Can you still do it?

It depends on the style. There may be certain styles where additional characters may be allowed if we feel that the addition will not compromise the design. Ring size can also be a factor. Please email us with the specific item style code and desired number of characters when inquiring.

How do I sign up for an account?

You can sign up by clicking the 'My Account' button and follow the simple steps. As a convenience, if you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your account information. You can use your account information to check on the status of your order.

Can I place an order over the phone?

The best way to place an order is online, so that you can see your item. If you are having trouble, please call our Customer Service line at 1-833-533-3467, and our team will be happy to help you with any questions or concerns.

Do you put the purchase receipt in the box?

There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email.

Payment

Do you have a Lee Fiori credit card?

No, we do not have a credit card. Lee Fiori offers a Lee Fiori Gift Card, which can be used for any Lee Fiori item. The Lee Fiori Gift Card is an electronic gift card that can be used online at Lee Fiori. It is the convenient and easy gift to give when you’re late or when you just don’t know what to give!

Promotions

Where can I get a coupon code?

You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.

Why was my coupon not applied to my order?

Coupons are applied to all Lee Fiori purchases in your cart except for add ons such as photo boxes, gift wrap or premium gifts.

What are add on or bundle items?

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Will the code be applied to items on sale?

Yes, promo codes are applied to sale items.

What is a multi-item discount?

Our multi-item discount will allow you to save more on your order.When you add more 2 items to your cart you get an additional 5% off.

Jewellery

What is the difference in font styles?

We offer 4 different engraving font options:

Classic- This is a timeless font, easy to read and see. This font is best when you want your engraving to be very legible.

Modern- This is an effortless, more rounded font. The text style is soft and gentle while still being bold.

Italic- This font is slightly slanted and thinner in width. It is sleek and classy in appearance.

Cursive - This is a dainty and elegant script font that, because of how fine it appears, can be a little bit more difficult to read.

Jewellery Care

How do I care for my jewellery?

First and foremost, avoid chemicals as they can alter the metal in your jewellery. Remove your jewellery when doing any household cleaning or wear rubber gloves to prevent chemical contact with your piece. Also, avoid chlorinated pools or hot tubs while wearing your jewellery as these will speed up the tarnishing process. We also recommend you apply any perfumes, cosmetics, and hairspray before putting on your jewellery as the chemicals may dull the shine.

Store your jewellery in a clean, dry place. Exercise care when wearing your piece as stones can chip if hit on hard surfaces. Avoid harsh chemicals, and clean your jewellery regularly.

How should I clean my jewellery?

We recommend you periodically clean your jewellery in a mixer or warm water and mild detergent to maintain its shine. Use a toothbrush or other soft brush to dislodge any pieces of dirt that may be stuck to the piece. Use a soft, lint-free cloth to polish your item and keep it lustrous.

How do I untangle my chain?

To safely untangle your chain without damage, you will need two fine-point needles and a dab of oil (baby oil, olive oil, vegetable oil, etc.) First, place the chain on a flat surface, as holding the chain up may tangle it further. Unclasp the chain and rub the knot with a little bit of oil. With the two needles, start loosening the knot from the centre out. Focus on the center of the knot and expand it. Once the knot is expanded, follow each chain moving each as you go. Go slowly- patience is key! Once your chain is tangle-free, dip the oily part in a mixture of warm water and mild detergent. Dry thoroughly.

Metals

What is sterling silver?

Silver is a precious metal, like gold and platinum. Lee Fiori uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewellery is stamped with 925 to indicate the metal type.

My sterling silver ring is tarnishing. What should I do?

Sterling silver jewellery (as well as other items made of sterling silver) can tarnish when exposed to a certain environment which causes a chemical reaction on the surface of the metal. Everyday products such as perfumes, colognes, dishwashing soap, hair care products, chlorene, can cause this reaction. Additionally, some people's body chemistry and skin oils can cause silver to tarnish. Please contact customer service for more information and tips to prevent or treat silver tarnish.

What is the difference between 10K & 14K gold?

The term "karat" designates the amount of gold found in a piece of jewellery. Jewellery is commonly made in 10K and 14K, as pure gold is mixed with other metals to produce a harder, more workable metal. Lee Fiori offers a selection of 10K and 14K white, yellow, and rose gold.

Name Necklace

How big are the letters?

Letter size will vary depending on the style and font that you select. On average, the height of a capital letter is approximately 11 mm.

Packaging

What package will arrive at my door?

All orders are placed inside a nondescript tamper-proof courier bag.

How is my order packaged?

Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewellery. Inside you will find your special purchase, a thank you card from us and a free gift note. Each item is placed in one of our dainty keeper pouches, perfect for travel and storage.

Pendants

What type of chain comes with a pendant?

All of our pendants come with a corresponding chain. When you customize the pendant, you will see the different chain options available for that pendant. Sterling silver comes with a cable chain. White, yellow and rose gold comes with a diamond cut cable chain.

What type of clasp is on the chain?

All of our chains come with a spring ring clasp.

Returns & Repairs

What is your return policy?

We offer a 99-day return policy in the event you are not completely satisfied with your purchase. The item must be returned unworn and in its original condition, with the jewellery tag still attached. Fill out our Return Request Form and a customer service representative will send you the return instructions. The return must be postmarked to us prior to 99 days after the original shipment date. Your item will be inspected, after which a full refund will be issued, minus shipping and gift wrap costs. Please allow 1-2 weeks after we receive the return for your refund to be processed.

Do you offer free resizing?

Yes, we offer one (1) FREE resizing of up to two full ring sizes, within 30 days of the original shipment date on most rings. This includes items that have been engraved, though there will be an additional charge for re-engraving a base engraving. You will be responsible for all related shipping costs.

To have a ring resized, please follow the link to our Request Resizing Form.

If you require resizing outside the original 30 day period and/or resizing of greater than two full sizes, we'd be happy to discuss this with you. Please contact us for more information.

Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders. View our shipping information page for more details.

Shipping Information

How long will delivery take?

Every item is custom manufactured and ships in 2 to 4 business days from the order date. Estimated dates are provided for each item on the item page.

What if I need my item sooner?

We offer various shipping methods to most locations in North America. You can select Express 1-Day, or 2-Day for a nominal amount. Please also remember that these shipping times do not include the manufacturing time.

Manufacturing time for every item varies between 1 to 4 days. If you are in a rush, take a look at the Quick Ship Collection to see the items that are manufactured the fastest.

Can I upgrade my shipping method after my order is processed?

Yes, as long as your item has not been shipped yet, we can upgrade your shipping method (if option is available). Please contact a customer service representative as soon as possible.

Who do you use to ship?

We ship using Canada Post, FedEx, UPS and USPS depending on location and service.

What countries do you currently ship to?

We currently ship directly to customers in the US and Canada.

Do you ship to APO's, FPO's and P.O Boxes?

Yes, we do. Please see shipping options once the shipping address is submitted.

Diamonds

Are the diamonds conflict free ?

Lee Fiori's diamonds are all conflict-free, and purchased from reputable global diamond suppliers.

What are lab grown diamonds?

Lab grown diamonds are man made diamonds that are physically, chemically and optically identical to mined diamonds. They are an excellent value with the same beauty as a mined diamond. Also known as lab-created diamonds, they are pure carbon diamonds grown in highly-controlled lab conditions. The growing process simulates the Earth’s natural growing process that occurs below the surface. Grown diamonds are visually identical to mined diamonds, even trained gemologists can not tell the difference.

How are lab diamonds made?

Lab diamonds are created by recreating the conditions in the earth. There are three key elements, heat, pressure and carbon. The process varies in duration depending on the size. The diamond is then cut and polished, similar to mined diamonds. Like mined diamonds, each lab diamond is unique and can be graded by leading Gemological institutes.

Gemstones

Why should you include Genuine Gemstones in your jewellery?

Genuine gemstones add exceptional worth and natural beauty to all jewellery. Genuine gemstones are rarer and much more valuable than simulated gemstones and this value stays with the jewellery item forever.

All of Lee Fiori’s genuine gemstones are A-AA quality and purchased from industry-leading suppliers. We continually strive to obtain the highest quality stones and offer them to you at a competitive price.

VIP Rewards

How do I earn points?

Once you have signed up for the VIP Rewards program you will receive a welcome bonus of 1,000 points! You will earn points for every dollar spent when you make a Lee Fiori purchase.

Where can I use my points?

You can redeem your points for dollars toward purchases at Lee Fiori.

How many points do I get per dollar?

The number of points you can earn per dollar spent depends on which level of the VIP Rewards program you have achieved. At the first level, Sapphire, you will earn 10 points for every $1 spent. At the next level, Ruby, you will earn 12 points for every $1 spent. At the highest level, Diamond, you will earn 14 points for every $1 spent.

Do I get points on orders if I use a discount code?

Yes, you will still receive points for every dollar you spend at Lee Fiori.

What can I get with points?

Once you reach a minimum of 3,000 points, you are able to redeem toward purchases at Lee Fiori.

What happens to the points earned if I return my order?

The points you earned from the returned order will be removed from your account balance.

If I return a product that I bought with points, do I get my points back or do I get money back?

Your points will be returned to your account, and any additional funds you used to purchase your order will be returned in the original form of payment.

How do I redeem my points?

Once you reach a minimum of 3,000 points, you will have the option to redeem in checkout and apply their value to your order.

How do I achieve Sapphire status?

Sapphire is the entry level for VIP Rewards and can be achieved simply by signing up. Sapphire level is for members with up to 4,999 points.

How do I achieve Ruby status?

Ruby is the second level for VIP Rewards and can be achieved when you reach 5,000 points.

How do I achieve Diamond status?

Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 points.

What do I get with Sapphire status?

As a Sapphire VIP Rewards member, you will receive 10 (ten) points per dollar spent at Lee Fiori, early access to new product launches, and VIP-only sales!

What are the rewards?

You will be able to redeem your points for dollars toward future purchases once you have reached a minimum of 3,000 points.

Are there any limitations to the amount of points I can collect?

There is no limit to the number of points you can earn.

Do my points expire?

You have 365 days to redeem your points. Points will expire after 365 days.

Can I lose my rewards status?

You must continue to earn points in order to maintain your VIP Rewards level. If you do not earn any points in a 12-month period, your level will automatically reset to Sapphire.

Why can’t I use my points?

Once you have accumulated a minimum of 3,000 points, you will be able to redeem them for $15 or more off of your order.

What happens to the points I earned if I cancel my order?

The points you received from the cancelled order will be removed from your account balance.

Can I collect points on past purchases?

You can only start collecting points from the time you sign up and create your VIP Rewards account.

Will I get points for upgrading my shipping?

Yes, you will!

If I pay for an upgrade on my item in the future will I get more points?

Yes, you will!

Do I get points for the original price of the item or the sale price?

You will earn points based on the final price you pay for an item.

Do I still get points on items I buy using points?

You will receive points only on dollars spent. If you redeem points toward a purchase, you will only receive points for the balance paid after redemption.

How do I merge my accounts and balances?

Accounts cannot be merged.

Can I use my reward points and my friend’s reward points on the same order?

You will only be able to use your points on your own orders within your own VIP Rewards account.

Why were my points not increased after I purchased something?

Once your purchase has been completed, your rewards balance will be updated immediately.

Can I give my points to someone else?

You will not be able to transfer your points between accounts, however, if you would like to purchase a gift for someone else with your points, you can do so.

Can I get my entire order free if I have enough points?

Yes, you can pay for your entire order in points as long as you meet the minimum spend and the minimum amount of points.

Do I have to spend a minimum amount to use my points?

You will need to have a minimum spend of $15 in your cart to use your points.

Can I use my rewards on any other site?

Yes, you can also use your rewards on Jewlr's website.